DELIVERY TERMS & CONDITIONS – GEOTASTE.CO.UK
DELIVERY COVERAGE:
ALL PURCHASED PRODUCTS FROM GEOTASTE.CO.UK ARE DELIVERED ALL OVER THE UK, BY “FEDEX” POST SERVICES.
PROCESSING & DELIVERY TIMES:
ALL ORDERS ARE PROCESSED AND DELIVERED WITHIN 2–3 WORKING DAYS.DELIVERIES ARE MADE BETWEEN 09:00 AND 21:00, MONDAY TO SATURDAY(EXCLUDING SUNDAYS AND PUBLIC HOLIDAYS).
DELIVERY CHARGES ARE BASED ON THE TOTAL WEIGHT OF THE ORDER
WE OFFER THE FOLLOWING RATES BY WEIGHT, ACROSS THE UK BY ZONE, WITH A MAXIMUM WEIGHT OF 30 KILOGRAMS:
DELIVERY RATES:
1. DA ZONE: (ENGLAND,WALES,SCOTLAND:LONDON,MANCHESTER,LIVERPOOL,BIRMINGHAM,CARDIFF,EDINBURGH,GLASGOW,DUNDEE,ABERDEEN,PETERHEAD…)
0 TO 15KG – £7,50
15 TO 30KG – £9,50
2. DB ZONE: (NORTH SCOTLAND AREA:INVERNESS,WESTERN ISLES,SHETLAND & ORKNEY…)
0 TO 15KG – £20
15 TO 30KG – £26
3. DC ZONE: (NORTHERN IRELAND:BELFAST,ISLE OF MAN…)
0 TO 5KG – £24
15 TO 30KG – £30
4. DD ZONE: (UK ISLANDS:SCILLY ISLES,CHANNEL ISLANDS…)
0 TO 15KG – £34
15 TO 30KG – £40
ORDER CONFIRMATION:
AFTER PLACING YOUR ORDER, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH
ORDER DETAILS.
PLEASE REVIEW THE INFORMATION CAREFULLY AND CONTACT US IMMEDIATELY IF
ANY CORRECTIONS ARE REQUIRED.
ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE A DISPATCH EMAIL
WITH A TRACKING NUMBER (WHERE AVAILABLE).
DELIVERY ADDRESS:
CUSTOMERS ARE RESPONSIBLE FOR ENSURING THE DELIVERY ADDRESS IS
ACCURATE AND COMPLETE.
GEOTASTE IS NOT LIABLE FOR DELAYS, FAILED DELIVERIES, OR LOSSES DUE TO
INCORRECT OR INCOMPLETE ADDRESSES PROVIDED BY THE CUSTOMER.
CHANGING DELIVERY DETAILS:
IF YOU NEED TO AMEND YOUR DELIVERY ADDRESS AFTER PLACING AN ORDER,
PLEASE CONTACT US AS SOON AS POSSIBLE.
WE WILL MAKE EVERY EFFORT TO ACCOMMODATE YOUR REQUEST, BUT CHANGES
CANNOT BE GUARANTEED ONCE AN ORDER HAS BEEN DISPATCHED.
DELIVERY ISSUES:
LOST OR DAMAGED ORDERS: IF YOUR ORDER IS LOST OR ARRIVES DAMAGED,
PLEASE CONTACT US IMMEDIATELY.
GEOTASTE WILL WORK WITH YOU TO RESOLVE THE ISSUE PROMPTLY, EITHER BY
RESENDING YOUR ORDER OR ISSUING A REFUND WHERE APPLICABLE.
FOR DELIVERY-RELATED ENQUIRIES, PLEASE EMAIL US AT: SALES@GEOTASTE.CO.UK
RETURNS & EXCHANGE POLICY
GENERAL POLICY
RETURNS AND EXCHANGES ARE NOT ACCEPTED UNLESS THE PRODUCT IS RECEIVED
DAMAGED OR DEFECTIVE.
DAMAGED OR DEFECTIVE PRODUCTS:
IF YOU RECEIVE A DAMAGED OR DEFECTIVE PRODUCT, YOU MUST NOTIFY US
WITHIN 5 DAYS OF DELIVERY BY EMAILING SALES@GEOTASTE.CO.UK
PLEASE INCLUDE:YOUR ORDER NUMBER,A DESCRIPTION OF THE ISSUE,PHOTOS OF THE PRODUCT (IF POSSIBLE)
RESOLUTION:
REPLACEMENT: A REPLACEMENT PRODUCT WILL BE SENT AT NO ADDITIONAL COST.
REFUND: IF A REPLACEMENT IS NOT POSSIBLE, A FULL REFUND WILL BE ISSUED.
CONTACT US:
FOR ANY QUESTIONS OR CONCERNS REGARDING YOUR ORDER, PLEASE CONTACT US:
📧 SALES@GEOTASTE.CO.UK
WHOLSALE ENQUIRIES:📧SALES@GEOTASTE.CO.UK
WE ARE COMMITTED TO ASSISTING YOU AND RESOLVING ANY ISSUES PROMPTLY.